How We Keep Your Information Safe

At Petzooks, we care about your privacy just as much as we care about your pet.
Here’s a simple look at what we collect, how we use it, and how we keep it protected, so you can shop with confidence.

What Information We Collect

When you visit or shop with us, we may collect a few basic details to better serve you and keep your orders running smoothly. This includes information you share with us, along with insights from your browsing on our site, so we can understand your interests and offer more relevant, personalized content.

  • Name, email address, and contact details
  • Shipping and billing information
  • Order history and preferences
  • Website activity (like pages visited, products in your cart, items viewed)

How We Use Your Information

We use your information to make your experience simple, helpful, and tailored to you and your pet’s needs. Everything we collect is used to improve how we serve you, not to complicate your experience.

  • To process and deliver your orders.
  • To send order updates and important notifications.
  • To improve our website and services.
  • To share updates, offers, or helpful pet care content (if you opt in).

How Long Do We Keep Your Information

We keep your information for only as long as it’s needed to support your account and meet important requirements. We’re mindful about not holding onto personal data longer than necessary.

This may include keeping information for a period of time:

  • While your account is active
  • After your most recent order or interaction
  • As required for legal, tax, or record-keeping purposes

When it’s no longer needed, we take steps to securely remove or anonymize your information.

Safeguarding Your Details

Keeping your information safe is important to us, and we take steps to protect it. We use secure systems and trusted partners to help ensure your data is handled responsibly.

  • Secure systems to protect your data
  • Trusted partners who follow privacy standards
  • Limited access to your personal information

Disclaimer: While we take reasonable steps to protect your information, no method of transmission or storage is completely secure.

Sharing Your Information

We treat your information with care and respect. We do not sell your personal information. When we do share it, it’s only with trusted partners who help us serve you and get your orders where they need to go.

  • Shipping partners to deliver your orders
  • Payment providers to process transactions
  • Service providers who help us run our website

Your Choices

You’re always in control of your information, and we’re here to make managing it simple. If you are updating your details or adjusting your preferences, you can do it anytime.

  • Update or correct your account details
  • Unsubscribe from emails whenever you like
  • Request access to or removal of your data

Cookies & Website Use

We use cookies and similar tools to make your experience smoother and more personalized. They help us understand what works best, so we can keep improving your shopping experience with us.

  • Remember your preferences.
  • Help us understand how our site is used.
  • Make shopping faster and more convenient.

Children’s Privacy

Petzooks is intended for pet owners, not for children under 13. We do not knowingly collect personal information from children, and if we learn that such information has been provided, we’ll take steps to remove it promptly.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. This may include the ability to access, update, or request deletion of your data.
If you’d like help with any of these requests, you can reach out to us anytime.

Governing Law

This Privacy Policy is governed by applicable laws in the United States. By using our website, you agree that your information will be handled in accordance with this policy and those applicable laws.

Third-Party Links

Our website may include links to other sites for your convenience. These sites have their own privacy practices, and we encourage you to review them if you choose to visit.

Updates to This Policy

From time to time, we may make small updates to keep this policy accurate and up to date. When we do, we’ll share the latest version here so you’re always in the loop.

Need a Hand? We’re Here to Help

If you have any questions about your privacy or how your information is used, we’re always here to help. Just reach out to us anytime at info@petzooks.com