About Petzooks

Is Petzooks a large company or a small business?

We’re a family-owned business, and that’s something we’re really proud of. Petzooks was built to feel more personal, more welcoming, and a lot less overwhelming than the bigger pet supply stores. We keep things simple so you can shop without the stress.

How is Petzooks different from other online pet supply stores?

We like to keep things easy from start to finish. No complicated steps, no endless scrolling, just a clean and simple way to find what your pet needs. Add in fast shipping and friendly support, and it all comes together to make shopping feel a lot smoother.

Where are Petzooks based, and who do you serve?

We’re based in the United States and serve pet owners all across the country. Are you in a busy city or a quiet town? You’ll get the same easy experience and reliable delivery right to your door!

Products & Selection

How do I know if you have the specific pet supplies I’m looking for?

We carry a full line of pet supplies, so you’ll find everything from dog food and puppy supplies to cat litter, toys, and everyday essentials. It’s all organized to make browsing simple, so you don’t have to jump from site to site. And if you can’t find what you're looking for, just reach out; we’re happy to help.

Do you carry both everyday pet supplies and health-related products?

Yes, we do. You’ll find everyday items like treats, bowls, toys, and supplies, along with OTC products that support your pet’s routine care. We’re also working toward offering prescription pet medications once our pharmacy is fully approved.

Will you be adding more pet products or brands over time?

Absolutely! We’re adding new products and expanding our selection based on what pet parents are actually looking for. You’ll continue to see more options over time, including future pharmacy services.

Shopping & Orders

What if I need to order pet supplies regularly?

A lot of our customers use Petzooks as their go-to for everyday essentials like pet food, treats, and litter. Once you find what works for your pet, it’s easy to come back and reorder without having to start from scratch. We’ve made it simple so it fits right into your routine.

Do you offer better value when I buy in larger quantities?

In some cases, yes. We may offer options for bulk or case quantities depending on the product, which can be helpful if you’re stocking up or shopping for multiple pets. If you’re looking to buy more at once, feel free to reach out, and we’ll guide you to the best options.

Shipping & Delivery

How quickly will my pet supplies ship after I order?

We love your pet as much as you do. Once your order is placed, we move quickly, and many items are eligible for same-day shipping. It’s especially helpful when you’re running low on essentials like pet food or litter.

Where are orders shipped from?

Your order is fulfilled through trusted partners that specialize in pet supplies, which help keep things running smoothly behind the scenes. This allows us to offer a wide selection while ensuring your order is packed and shipped quickly and reliably.

Promotions & Offers

Do you offer any deals or promotions on pet supplies?

Yes, we do! You’ll find deals on pet supplies, seasonal offers, and special promotions throughout the year. We also run limited-time offers like a free gift for the first 100 orders, so there’s always something fun to look out for.

What’s the next offer we can look forward to?

We’re working on a “toy of the month” idea where your pet gets a new, fun toy to enjoy. It’s a small extra that adds a little more excitement beyond the everyday essentials. Stay tuned, we’ll be sharing more soon.